New/Used Car Sales Consultant

Company: DARCARS Automotive
Location: Baltimore
Posted on: February 1, 2025

Job Description:

DARCARS is now hiring New/Used Car Sales Consultants to join our team!As a Sales Consultant, you are directly responsible for selling new and used cars, providing our customers with the highest level of customer service and satisfaction, and achieving DARCARS sales goals. The Car Sales Consultant will interact directly with customers in person and virtually, other Sales Consultants, Sales Managers, Finance Managers, and the General Manager of the dealership. This is a non-supervisory, commission-based position.In this role, you will:

• Conduct business in a professional and ethical manner
• Follow DARCARS approach to selling (including but not limited to):
• Greet customers with a welcoming attitude and listen to their needs
• Describe operations and features of vehicles matching customer's needs via in-person or virtually
• Follow DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)
• Suggest optional equipment, features, warranties, for customer to purchase
• Correctly compute and quote sales price
• Work with finance team to obtain financing, as needed
• Complete all necessary paperwork
• Arrange for delivery and registration of the vehicle
• Address all customer concerns and ensure customer is satisfied
• Maintain solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipment
• Make an effective demonstration ride on a planned route
• Develop and maintain future prospect and customer follow-up system
• Participate in all required brand and DARCARS training
• Utilize and be familiar with online digital retailing selling tools
• May be required to use video tools to assist customers virtually with car buying process
• In conjunction with the General Manager, develop personal income goals consistent with DARCARS standards and develop a strategy to consistently meet those goals
• Comply with DARCARS policies and procedures
• Other duties as assignedQualifications:
  • Strong communication skills with both customers and DARCARS employees
  • Ability to speak multiple languages (Spanish and Chinese) is a plus!
  • Demonstrated commitment to customer service
  • Comfortable using video tools, Facetime, etc., to assist customers
  • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
  • Previous sales experience preferred but not required
  • Requires the ability to stand, walk, bend, twist, and stand to perform normal job functions
  • Be able to work in a fast-paced environment
  • Be a team player
  • Must be able to work a flexible schedule, evenings and weekends
  • Must have a valid driver's license and acceptable safe driving record
  • High school diploma or equivalent (GED)
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screen (background)Benefits:
    • Insurance: medical, vision, dental
    • Short-term and long-term disability plans
    • Life Insurance
    • 401(k)
    • Employee discounts on vehicle purchases, parts, and service repairs
    • Opportunities to join our community service initiatives
    • Internal career advancement opportunitiesThis job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.#Indeedsales
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Keywords: DARCARS Automotive, Centreville , New/Used Car Sales Consultant, Professions , Baltimore, Virginia