Site Manager in Training

Company: Sams Xpress Car Wash
Location: Midlothian
Posted on: January 31, 2025

Job Description:

The Site Manager is accountable for the overall performance of the business including all P/L responsibilities, sales, recruitment, staffing, operations, and marketing. The Site Manager will possess a strong focus on customer service, car quality, and continuous improvement and will help ensure Sam's Xpress-- Car Wash makes our mark as the new benchmark for dynamic and friendly service. The Site Manager, in addition to the responsibilities mentioned above, performs all routine and diagnostic maintenance and repairs to the car wash equipment and will be accountable for promoting and training all employees including Assistant Managers. During training, the SMIT will be expected to work with and train under current Site Managers at various locations.Essential Duties and Responsibilities:Foster a positive work environment that encourages honest dialogue, feedback, and innovationRecruit, screen, and interview new talent utilizing our ATS systems and ensure new-hire onboarding paperwork is properly completedMotivate the car wash team to achieve their best performanceCommunicate both verbally and in writing with all levels of employeesMaintain accurate records and documentation as requiredEnsure adherence and compliance with all established policies, procedures, and processesResponsible for ensuring a professional appearance and attitude at all timesAccountable for managing the team through opening, closing, and ongoing maintenance of the facility during assigned shifts. This includes cash control procedures as part of the point-of-salePromote sales, manage expenses, and maximize profitabilityAccountable for the overall performance of the team during assigned shiftEstablish, demonstrate, and recognize exceptional customer serviceProvide Assistant Managers and Associates the tools necessary to ensure exceptional customer experiences and interactions through exampleWorks with the management team in the escalation for service-related issues, and works to reconcile customer complaints on assigned shift in partnership with our claims manager. Document all complaints and communicate these to the appropriate teamProvide positive resolutions to challenges and/or concerns from customersMaintain a neat, clean, and organized overall site appearance at each locationProvide excellent customer service to ensure customer satisfactionOther duties as assigned by the District ManagerSupervisory Responsibilities:This position will supervise the whole site-level staff, including Senior Assistant Managers, Assistant Managers, and Car Wash Crew MembersQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.High school diploma or equivalent3+ years of previous management experienceKnowledge of the car wash business and a mechanical aptitudeMotivated with a positive, and fun attitudeAbility to be calm and think clearly in a fast-paced ever-changing environmentAttention to detail with initiative, little need for direction, and the ability to multitask effectivelyConduct yourself in a consistently positive manner and be a great team playerProfessionalism, honesty, reliability, and ethical standards in all situationsExperience with Microsoft Office SuiteMust maintain reliable transportationPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Required to stand for long periods of time in outside extreme to mild weather elementsFrequently required to use hand-to-finger motions and reach with arms and hands,Regularly required to lift and/or move items up to 25-50 pounds unassistedWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.This position will work at a job site location and be always exposed to the weather elementsHours of work include but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30 AM-9:00 PM, closing only on Christmas; however additional hours prior to opening/closing will be necessary to complete dutiesEvening and weekend hours are required; you must be flexible and able to work a minimum of 40 hours a weekBenefits:Competitive salaryOpportunities for professional growth401(K) with employer match for all employeesEmployee referral bonusSpecialized training and developmentA career with Sam's Xpress-- is both fun and rewarding. We are dedicated not only to our guests but also to our employees. We offer excellent training and development for our employees.Medical, Dental, and Vision Insurance for full-time employeesCompany-sponsored Group Term Life Insurance for all full-time employeesFurther Information:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, veteran status, genetic information, or based on pregnancy, childbirth, or related medical conditions, including, but not limited to lactation. PI9f89c943218a-25660-34020973

Keywords: Sams Xpress Car Wash, Centreville , Site Manager in Training, Professions , Midlothian, Virginia